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FAQ

Do you have a minimum hours requirement?

​We do not have a minimum hours requirement; however, we do require a minimum of two staff for most services.


Do you have rentals for chairs, tables, or decor?

We do not currently offer any rentals. 

 

What do you wear when working an event?

For setup and teardown services before or after an event, our team wears casual clothing with a company polo. For any services during an event (time guests arrive to time guests leave), our team will wear semi-formal uniforms consisting of a black button down shirt and black pants. We may accommodate specific requests outside of our standard black attire but would require an additional fee. ​


Do you work events outside of San Diego?

While we are open to support events outside of the central San Diego area, we do have to charge an additional travel and mileage fee for distances more than 15 miles from our headquarters in Pacific Beach, or more than 15 miles from the venue to a delivery address. We understand that not everyone is willing to pay the travel fee for longer distances. 


What licenses, certifications, and insurance do you have?

We are a licensed business in San Diego, CA with general liability insurance as well as commercial auto insurance. Many of our team members also have their Food Handlers and Responsible Beverage Service certifications from the state of California. 

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Do you require a deposit/retainer?

Yes. A 25% nonrefundable retainer is required to secure your date. The remaining balance is due no later than 24 hours before our service start time. 

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What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Google Pay and Apple Pay. Payments are collected and processed via our invoicing system on Wix. We do not accept cash payments outside of tips. 

 

Is tipping required? 

While greatly appreciated by our team, tips are not required. We always aim to provide top tier service without the expectation of tips, but if you'd like to extend an extra thank you, we will surely appreciate the gesture!

 

Do I need to stay at the venue while you cleanup? 

Yes, the Customer or an authorized representative (coordinator, family member, friend) must remain onsite for the duration of the services unless we are contracted for Point of Contact/Day of Coordination hours.​

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What happens if my guest count changes significantly?

If there are significant changes to the services needed or event guest count, we can provide an updated quote upon request. All changes must be requested at least one week prior to the event date. A reduction in price is not guaranteed and is up to our discretion.

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Will my breakable items be packed safely?

When packing your personal property, we will make our best efforts to pack items securely and safely, given the boxes and materials onsite/provided. Due to the many factors outside of our control and time restraints, we cannot guarantee that items will be packed in the same boxes/containers the items arrived in.

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